Shipping policy

Last updated: October 30, 2026

Shipping Coverage and Cost

We ship to addresses in the United States. We do not ship outside the United States. Shipping is free on every order, with no minimum purchase. Please enter a street address at checkout, because some of our products are large and heavy and carriers cannot deliver them to PO boxes.

Shipping Method

All orders are shipped by Standard Shipping.

Shipping From the United States

All orders ship from a warehouse located in the United States, and are delivered by U.S. domestic carriers.

Order Processing Time and Daily Cut-Off

Order processing takes 1 to 2 business days. Our daily cut-off time is 2:00 PM Pacific Time (PT), Monday to Friday, excluding U.S. federal holidays.

Orders placed before 2:00 PM PT on a business day are processed and handed to the carrier within 1 to 2 business days.
Orders placed after 2:00 PM PT, or on a weekend or federal holiday, are counted as received on the next business day, and are then processed and handed to the carrier within 1 to 2 business days.

Estimated Delivery Time

Order processing: 1 to 2 business days after the order is counted as received.
Delivery after shipment: 3 to 7 business days by Standard Shipping to addresses in the contiguous United States.
Total from order to delivery: 4 to 9 business days.
Alaska and Hawaii: delivery may take additional business days. The carrier's estimated delivery date is shown in your shipping confirmation email.

Business days are Monday to Friday, excluding U.S. federal holidays. Delivery times are estimates and begin when the order ships, not when it is placed.

Sales Tax

Sales tax is calculated automatically at checkout and collected based on the state and delivery address of your order. The tax amount is shown in your order total before you pay. If you return an item, the sales tax paid on that item is refunded with the item price.

Order Tracking

When your order ships, we email a shipping confirmation with a tracking number to the email address used at checkout. Tracking information may take up to 24 hours to update after the carrier receives the package.

Multiple Packages

Some orders ship in more than one package, for example when you order a cable machine together with a weighted vest. Packages from the same order can arrive on different days, and each package has its own tracking number. There is no extra shipping charge for split shipments.

Address Accuracy

Please check your delivery address before you place your order. To change an address, email service@vivitory.shop with your order number as soon as possible. We can update the address only if the order has not yet been handed to the carrier. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, and the cost of the second shipment is paid by you.

Delayed or Lost Packages

If your tracking shows no movement for 5 business days, or your package has not arrived 3 business days after the latest estimated delivery date, email us with your order number. We will open a carrier investigation and, if the package is confirmed lost, send a replacement or issue a full refund at your choice.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with photos of the product and the packaging. We will arrange a replacement or a refund. Return shipping is free. See our Refund Policy.

Delivery Attempts

If a carrier cannot deliver your package because you were unavailable or you refused the delivery, the carrier may return the package to us. In that case, we will contact you to arrange reshipment at your cost, or refund the item price minus the return shipping charged to us by the carrier.