Privacy policy

Last updated: October 30, 2026

This Privacy Policy explains how Ningbo Reliancer Imp. & Exp. Co., Ltd. ("VIVITORY," "we," "us") collects, uses and shares personal information when you visit vivitory.shop, buy our products or contact us. By using our website you acknowledge this policy.

Information We Collect

Information you give us:

Contact and delivery details: name, email address, phone number, shipping address and billing address.
Order details: products purchased, order totals, tax, and the history of returns, exchanges and refunds.
Support messages: emails you send us and any photos you attach to a return or damage claim.
Marketing preferences: your email address if you subscribe to product updates.

Payment information: payments are handled by our payment gateway providers. We do not receive or store your full card number or security code. We receive a payment confirmation, the card brand and the last four digits.

Information collected automatically: IP address, approximate location, device and browser type, pages viewed, the website you came from, and the time of your visit. This is collected through cookies and similar technologies.

How We Use Your Information

To process and deliver your orders, calculate and collect sales tax, and issue refunds.
To send order confirmations, shipping updates and tracking numbers.
To answer your questions and handle returns, exchanges and claims.
To detect fraud, protect the security of our website and enforce our Terms of Service.
To keep records required by tax, accounting and other laws.
To understand how visitors use our website and improve our products and pages.
To send product updates by email if you subscribe, and to measure the performance of our advertising.

We Do Not Sell Your Personal Information for Money

We do not sell your personal information in exchange for money. We use advertising and analytics cookies, and under some state laws, sharing data with advertising partners for ads based on your browsing is treated as "sharing" or a "sale." You can opt out at any time as described in the section on your privacy rights below.

Who We Share Information With

We work with trusted global service providers who help us run the store. They receive only the information they need to perform their service, and are not allowed to use it for other purposes.

E-commerce platform: Shopify, which hosts our store, checkout and order records.
Payment gateways: payment processors that authorize payments and process refunds.
Shipping and logistics providers: carriers and warehouse partners that receive your name, delivery address, phone number and order contents.
Email and customer support tools: services that deliver order emails and manage support messages.
Analytics and advertising providers: services such as Google that help us measure traffic and advertising.
Professional advisers and authorities: accountants, legal advisers, and government bodies when required by law.
Business transfers: a successor, if we merge with or transfer our business to another company.

Processing Your Information Through Global Providers

Because our providers operate globally, your information may be processed in the United States and in other countries where we or our providers operate. We use providers that apply appropriate safeguards and require them to protect your information under this policy.

Cookies and Similar Technologies

Strictly necessary cookies: keep items in your cart, complete checkout and secure the website. These cannot be turned off.
Preference cookies: remember settings such as your region and currency.
Analytics cookies: count visitors and show which pages are used, so we can improve the website.
Advertising cookies: measure ad performance and show ads for our products on other websites.

You can block or delete cookies in your browser settings. If you block necessary cookies, the cart and checkout will not work. We treat the Global Privacy Control browser signal as an opt-out of sale and sharing for that browser.

Security

Our website uses SSL/TLS encryption, so information sent between your browser and our store is encrypted. Payments are handled by payment processors that follow the Payment Card Industry Data Security Standard (PCI DSS). We limit access to personal information to people who need it for their work. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Your Information

Order, tax and refund records: up to 7 years, as required for tax and accounting.
Support messages and return photos: up to 3 years after the case is closed.
Marketing email address: until you unsubscribe, after which we keep only the address needed to make sure we do not email you again.
Cookie data: for the period set by each cookie, usually up to 24 months.

After these periods, we delete or anonymize the information.

Your Privacy Rights

California and other U.S. state residents. Depending on your state, you have the right to:

know what personal information we collect, use and disclose, and request a copy;
request that we delete your personal information;
request that we correct inaccurate personal information;
opt out of the sale or sharing of your personal information;
not be treated differently for using these rights.

In the past 12 months, we collected these categories: identifiers (name, email, address, phone), commercial information (orders and returns), internet activity (site usage data) and approximate location. We disclosed them to the service providers listed above for business purposes. We do not knowingly collect sensitive personal information such as full payment card numbers.

Visitors from the European Economic Area and the United Kingdom. You have the right to access, correct, delete and port your data, to restrict or object to its processing, to withdraw consent at any time, and to complain to your local data protection authority. Our legal bases are performance of a contract (orders), legal obligations (tax records), legitimate interests (security and site improvement) and consent (marketing and advertising cookies). Our store delivers only to addresses in the United States.

How to make a request. Email service@vivitory.shop with the subject "Privacy Request" and tell us which right you want to use. We verify your identity by matching the details you give us with our order records. We respond within 45 days, and tell you if we need more time. An authorized agent can submit a request for you with your written permission. If we deny a request, you can appeal by replying to our decision email.

Marketing emails. Use the unsubscribe link in any marketing email, or email us. Order and shipping emails are not marketing and will still be sent.

Children's Privacy

Our website is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, email us and we will delete it.

Third-Party Links

Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.

Changes to This Policy

We may update this policy when our practices or the law change. The "Last updated" date at the top shows the latest version. If a change is significant, we will post a notice on the website.

Contact Us

Ningbo Reliancer Imp. & Exp. Co., Ltd.
Room 1002, Global Shipping Plaza, No. 269 Ning Dong Road, Yinzhou District, Ningbo, Zhejiang, China 315020
Email: service@vivitory.shop