Contact Us
Email Us
The fastest way to reach us is by email: service@vivitory.shop
Response Time and Support Hours
We reply to every message within 1 business day. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays. Messages received outside these hours are answered on the next business day.
What to Include in Your Message
- Order status or tracking: your order number and the email address used at checkout.
- Return, exchange or refund: your order number, the product name, the reason for the request, and photos if the item arrived damaged, defective or incorrect.
- Missing or damaged parts: your order number, photos of the part list in the manual and of the missing or damaged parts.
- Product questions before you buy: the product name and your question, such as size, weight or what is included.
Returns and Exchanges
Return shipping is free. A return form and a prepaid return label are included in your package. Please contact us before sending anything back, because returns sent without an approved return authorization number cannot be processed. Returns are shipped to our U.S. return center in California, and the return address is printed on the label. If you cannot find your label, email us and we will send you the return address and a replacement label. The business address below is not a return address. See our Refund Policy.
Business Information
Ningbo Reliancer Imp. & Exp. Co., Ltd.
Room 1002, Global Shipping Plaza, No. 269 Ning Dong Road
Yinzhou District, Ningbo, Zhejiang, China 315020
Email: service@vivitory.shop